pk50 Privacy Policy

1. Who We Are

pk50 is an internationally licensed online casino and sports betting platform serving players across Pakistan, including Karachi, Lahore, Islamabad, Faisalabad, and other cities. The data controller responsible for your personal information is the pk50 operating entity holding the relevant international gaming license under which the platform operates.

For all privacy-related enquiries, the pk50 Data Protection contact can be reached at [email protected]. Our support team is available 24/7 in both English and Urdu to assist with any data protection concerns.

2. Data We Collect

pk50 collects personal data in the following categories depending on how you interact with the platform:

Category	Examples	Purpose
Identity Data	Full name, date of birth, CNIC/passport number	Account registration, KYC verification, age verification
Contact Data	Email address, mobile number, residential address	Account communications, support, transaction notifications
Financial Data	JazzCash/EasyPaisa account reference, HBL/UBL/Meezan account details, transaction history	Payment processing, withdrawal verification, fraud prevention
Technical Data	IP address, device type, browser, operating system, session timestamps	Platform security, fraud detection, service optimisation
Usage Data	Pages visited, games played, bet history, session duration	Responsible gaming monitoring, personalisation, analytics
Communications Data	Support chat transcripts, email correspondence	Quality assurance, dispute resolution, compliance records

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data unless specifically required and consented to for identity verification purposes.

3. How We Collect Your Data

pk50 collects personal data through the following means:

• Direct interactions: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated technologies: Technical and usage data collected automatically when you access the platform, including through cookies, server logs, and similar tracking technologies.
• Third-party sources: Identity and fraud-check data received from KYC verification providers, payment processors (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank), and fraud prevention agencies where we are legally permitted to obtain such information.
• Publicly available sources: In certain circumstances, publicly available information may be used to verify identity details or investigate suspected fraudulent activity.

4. Why We Use Your Data

pk50 uses the personal data it collects for the following purposes:

• To create, manage, and maintain your player account on the pk50 platform.
• To verify your identity and age in compliance with our international gaming license obligations (KYC).
• To process deposits and withdrawals through JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank securely and accurately.
• To detect, investigate, and prevent fraud, money laundering, and other unlawful activities.
• To monitor gaming behaviour for responsible gambling purposes and to apply self-exclusion or limit settings where requested or required.
• To send you transactional communications such as deposit confirmations, withdrawal updates, and account security alerts.
• To send you promotional communications about pk50 offers and bonuses, where you have opted in to receive such communications.
• To improve the pk50 platform through analytics, A/B testing, and performance monitoring.
• To comply with applicable legal, regulatory, and licensing obligations including record-keeping and reporting requirements.

5. Legal Basis for Processing

pk50 processes your personal data on the following legal bases, depending on the specific purpose of the processing activity:

• Contractual necessity: Processing required to fulfil our obligations under the Terms & Conditions you agreed to at registration, including account management and payment processing.
• Legal obligation: Processing required to comply with applicable laws, our international gaming license, and anti-money laundering regulations, including KYC verification and transaction monitoring.
• Legitimate interests: Processing carried out for fraud prevention, platform security, and service improvement, where our interests do not override your fundamental rights.
• Consent: Processing based on your specific, informed, and freely given consent — primarily for marketing communications. You may withdraw this consent at any time.

6. Data Sharing & Third Parties

pk50 does not sell your personal data. We share personal data with third parties only in the following circumstances:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank receive the minimum data necessary to process your deposits and withdrawals securely.
• KYC and identity verification providers: Third-party identity verification services receive relevant identity documents and data to conduct the required checks under our licensing obligations.
• Fraud prevention and security services: Specialist providers who assist pk50 in detecting and preventing fraudulent activity, account compromise, and financial crime.
• Analytics and platform providers: Technology partners who assist with platform hosting, performance monitoring, and analytics — operating under strict data processing agreements with pk50.
• Regulatory and legal authorities: Law enforcement agencies, gaming regulators, or other competent authorities where we are legally required to disclose data.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of the pk50 business, personal data may be transferred as part of that transaction. Affected users would be notified in advance.

All third-party service providers who process data on behalf of pk50 are required to do so under written data processing agreements that impose obligations consistent with this Policy and applicable data protection law.

7. Cookies & Tracking Technologies

pk50 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the site is used. The following categories of cookies are used:

• Strictly necessary cookies: Essential for the platform to function correctly, including session management, login state, and security tokens. These cannot be disabled.
• Functional cookies: Used to remember your preferences such as language settings, display options, and last-played games, improving your experience across sessions.
• Analytics cookies: Used to understand how Players interact with the platform, which pages are most visited, and where improvements can be made. Data collected is aggregated and anonymised where possible.
• Marketing cookies: Used only where you have consented, to deliver relevant promotional content about pk50 bonuses and offers. These may be managed through your account preferences.

You can manage cookie preferences through your browser settings at any time. Disabling certain cookies may affect the functionality of the pk50 platform. Strictly necessary cookies cannot be disabled as the platform cannot operate without them.

8. Data Retention

pk50 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. The following general retention periods apply:

• Active account data: Retained for the lifetime of your account and for a period of five years following account closure, in compliance with anti-money laundering and gaming licensing record-keeping requirements.
• Transaction records: Deposit and withdrawal records are retained for a minimum of five years from the date of the transaction.
• KYC documents: Identity verification documents are retained for five years following account closure or the end of the business relationship.
• Support communications: Chat and email records are retained for three years from the date of the interaction.
• Technical and usage data: Log files and session data are retained for up to 12 months unless required longer for security investigations.

When data is no longer required, pk50 disposes of it securely through certified deletion processes. Physical documents, where any exist, are shredded and disposed of in accordance with secure destruction standards.

9. Your Privacy Rights

As a user of the pk50 platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with your account details and a clear description of your request.

10. Data Security

pk50 takes the security of your personal data seriously and implements a range of technical and organisational measures designed to protect it against unauthorised access, loss, disclosure, or destruction:

• All data transmitted between your device and the pk50 platform is encrypted using industry-standard 256-bit SSL/TLS protocols.
• Account passwords are stored using one-way hashing algorithms. pk50 staff cannot view your password — only you know it.
• Access to personal data within pk50's internal systems is restricted on a strict need-to-know basis, with role-based access controls in place.
• Our infrastructure is hosted on secure, access-controlled servers with regular third-party penetration testing and security audits.
• All employees and contractors with access to personal data are subject to confidentiality obligations and receive regular data security training.

In the event of a data breach that poses a risk to your rights and freedoms, pk50 will notify affected users without undue delay in accordance with our obligations under applicable data protection law.

11. Children & Minors

pk50 is strictly an adult platform. We do not knowingly collect or process personal data from any individual under the age of 21 years. Age verification is a mandatory part of the registration and KYC process, and pk50 takes all reasonable steps to prevent underage access to the platform.

If pk50 becomes aware that personal data has been collected from a person under the age of 21, that account will be immediately suspended, all data will be deleted, and any funds will be returned through the original deposit method following identity confirmation of the account holder.

If you have reason to believe that a minor has registered an account on pk50, please contact us immediately at [email protected].

12. Changes to This Privacy Policy

pk50 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable law. The effective date at the top of this document will be updated accordingly. Where changes are material, pk50 will notify registered users via email or an in-platform notification before the changes take effect.

Your continued use of the pk50 platform following the effective date of any revised Privacy Policy constitutes your acceptance of those changes. If you do not agree with a revised Policy, you should cease using the platform and may request account closure in accordance with our Terms & Conditions.

13. Contact & Complaints

For any questions, concerns, or requests relating to this Privacy Policy or the personal data pk50 holds about you, please contact our Data Protection team:

• Email: [email protected]
• Live Chat: Available 24/7 in English and Urdu via the pk50 platform
• Response Time: We aim to respond to all privacy-related requests within 30 calendar days

If you are not satisfied with how pk50 has handled your privacy concern, you may have the right to lodge a complaint with the relevant data protection authority in the jurisdiction applicable to your situation. pk50 encourages users to contact us first so we have the opportunity to resolve any concern directly.